Billing Terms & Conditions


The seller refers to the website owner – the person to whom the order for the purchase has been given. The buyer refers to the person or organization placing the order.
Goods or services refer to the product(s) for which the buyer has placed an order for the seller.


All payments are due upon completion of the order. If payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, American Express. We also accept Paypal as a form of payment.


Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. If an item is damaged during shipping, the seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: Shipping Policy.


Soffritto do not accept returning item. Items are entitled to be refunded or resend the buyer notifies the seller within 30 days of the receiving items. The buyer must contact the seller by email: [email protected] or through the Contact us page on the website. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our policy for more detailed information: Return & Refund PolicyRefund Policy.


An order may be canceled within 5 hours after placed. Once the order is processed, the buyer is responsible for the payment. If your order has been paid and you need to make a change or cancel an order, you must contact us within 5 hours. Once the packaging and shipping process has started, it can no longer be canceled.


Any complaints about items or the seller should be submitted to our support team. Please email [email protected]. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.


The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.


Availability: 9 am – 6 pm Eastern

Address: Inc. 1572 Roseytown Road Greensburg, PA 15601 USA
Email: [email protected]
Phone: +1 800 381 0815

Please note: Soffritto does not use your email for promotional purposes or disclose it to a third party.